What can the Hindsight of 2020 offer? Learning from the mistakes of the past will help us move more decisively toward a different future. Facing the reality of what we experienced in 2020 will take time to process. These are some of my reflections so far and my take on what's possible, what I'm grateful for and how to have a positive impact on 2021.
When we first start out we make assumptions about what we think our clients/customers want. Here are some insights based on what I learned the hard way about who my customers are and how to communicate to them in a way they can hear.
This was originally published on SmallVille.com.au and is just as relevant today as we welcome a fresh wave of new business coming out of a global pandemic. Small Business superheros are often underestimated, most often by them themselves. Small Business is an underestimated force to be reckoned with. Yet the identity attached to Small Business is one of virtual insignificance. The vast majority of all businesses are in the Small and Medium Business category, they make up half of Australia’s employment and account for a third of its production. What if Small Businesses started to realise that there are [...]
Preparing for a post-pandemic world involves being flexible now on our path to resilience. Adapting to the current context is crucial for those who are faring well to support those affected and coping less well. Human-centred leadership skills are fundamental to developing resilience, starting with flexibility.
Where is your line in the sand? Boundaries are about what’s ok and what’s not. It’s about what is considered acceptable in a community, workplace and how we interact with each other. The unfortunate thing about boundaries is that most of them don’t get communicated directly or effectively. Many are inferred or unspoken. Ultimately, we suck at it. Setting boundaries can feel hard, but trust me, it’s a worthwhile investment. If you’d rather get on with your work instead of constantly putting out fires, read on. Have you ever seen a person do something at work that wasn’t ok [...]
Feedback comes in many forms, a nod, a grade, a tweet, a furrowed brow, silence, thumbs up, surveys, empty chairs, evaluation forms, referrals, glowing testimonials. Much of it is constructive, positive and even glowing. So why do we fear feedback? Both giving and receiving feedback can be met with trepidation and anxiousness. Perhaps an experience of poorly delivered feedback left you feeling disempowered and now you brace yourself when you see feedback coming your way. Are you reluctant to give feedback because you anticipate others having similar ambivalence and want to spare them the discomfort? Why do we fear [...]
What is leverage? To move something with less force for greater impact and movement.It makes movement easier. This is what I’ve discovered about leverage in leadership skills. There are three areas that we seem to struggle most with that just a little bit of learning can go a long way. Leveraging these skills can make a bigger difference in a wide array of areas, most notably, workplace culture. The three skills are 1) feedback: giving and receiving, 2) difficult conversations and 3) professional boundaries. Feedback: Giving and Receiving This is an area that gets plunged into the ‘too hard basket’. [...]
"What are you going to do?" People would ask me. “Jump into the abyss.” I would answer, because I really had no idea. It was 1990 and I was finishing high school, a pivotal time in my life to make decisions about my future. I planned a trip to Australia to see family and continue my activist work. I was aware that we didn’t have much time left before our treatment of the environment would start to have serious consequences. We had lofty goals like planting a certain number of trees, protecting wilderness, and reducing carbon emissions, there were [...]
Tall Poppy Podcast Series on Women and Power- Michelle Ryan: Powerful woman. They say that women hold up half the sky yet the number of women in positions of leadership doesn’t reflect this. Michelle Ryan is a professor at Exeter University, a researcher, social and organisational psychologist, looking at gender inequality. What does that mean, and what can we do to promote equality? Michelle helps us unpack the reasons for the low numbers of women in leading roles, and impact of stereotyping and imposter syndrome relating to women and power. She helps us see that we’re not alone and [...]