When we first start out we make assumptions about what we think our clients/customers want. Here are some insights based on what I learned the hard way about who my customers are and how to communicate to them in a way they can hear.
This was originally published on SmallVille.com.au and is just as relevant today as we welcome a fresh wave of new business coming out of a global pandemic. Small Business superheros are often underestimated, most often by them themselves. Small Business is an underestimated force to be reckoned with. Yet the identity attached to Small Business is one of virtual insignificance. The vast majority of all businesses are in the Small and Medium Business category, they make up half of Australia’s employment and account for a third of its production. What if Small Businesses started to realise that there are [...]
Preparing for a post-pandemic world involves being flexible now on our path to resilience. Adapting to the current context is crucial for those who are faring well to support those affected and coping less well. Human-centred leadership skills are fundamental to developing resilience, starting with flexibility.
Where is your line in the sand? Boundaries are about what’s ok and what’s not. It’s about what is considered acceptable in a community, workplace and how we interact with each other. The unfortunate thing about boundaries is that most of them don’t get communicated directly or effectively. Many are inferred or unspoken. Ultimately, we suck at it. Setting boundaries can feel hard, but trust me, it’s a worthwhile investment. If you’d rather get on with your work instead of constantly putting out fires, read on. Have you ever seen a person do something at work that wasn’t ok [...]
Feedback comes in many forms, a nod, a grade, a tweet, a furrowed brow, silence, thumbs up, surveys, empty chairs, evaluation forms, referrals, glowing testimonials. Much of it is constructive, positive and even glowing. So why do we fear feedback? Both giving and receiving feedback can be met with trepidation and anxiousness. Perhaps an experience of poorly delivered feedback left you feeling disempowered and now you brace yourself when you see feedback coming your way. Are you reluctant to give feedback because you anticipate others having similar ambivalence and want to spare them the discomfort? Why do we fear [...]
"What are you going to do?" People would ask me. “Jump into the abyss.” I would answer, because I really had no idea. It was 1990 and I was finishing high school, a pivotal time in my life to make decisions about my future. I planned a trip to Australia to see family and continue my activist work. I was aware that we didn’t have much time left before our treatment of the environment would start to have serious consequences. We had lofty goals like planting a certain number of trees, protecting wilderness, and reducing carbon emissions, there were [...]
Today I spoke with two people about starting a business, these are conversations I have more and more often these days. I've learned a few things along the way and want people to benefit from this beyond those who attend my classes and workshops. Here's a tip that seemed to get some traction in my conversations today. You have an idea, you want to see if it will fly, if it is viable, if it resonates with your target market. Traditional thinking would have us starting an entire business around it and setting up all sorts of structures to [...]
Last night I watched 4 interviews with world class productivity experts, hosted by David Burkus as part of his Work Smarter Summit. The main thing I got from these thought leaders was not what I expected, that to be more productive, it helps to slow down. To think, to contemplate and consider and even question what we're doing instead of jumping into action. Dan Ariely on Motivation We waste so much effort when we’re not motivated and when we’re happier we’re more productive. It helps to be aware of how much time we spend on things that don’t make [...]
ReWrite the World Blog Challenge Day 12 I imagine a world in which we use our capacity to know beyond our intellect So that... We incorporate our intuition, emotional intelligence and somatic wisdom into how we know what we know. Humans make wise decisions based on integrating all these ways of knowing. We develop our capacity to cultivate collective intelligence. Today we prize our brain as the ultimate source of knowing what we know. Recent research has shown that our hearts and abdomen have neural networks that ultimately constitute a second and third ‘brain’. We have been taught to distrust our emotions and even ‘emotional intelligence’ theory focuses on the [...]
Becoming a manager or taking on any new role, we do the best we can with what we have. Even though we believe we can do the job, there are going to be challenges. Being responsible for a group of people can be daunting at times. There are going to be personality clashes, some of your team members may have been in the job longer than you, they may have applied for your job and didn’t get it. There are all manner of nuances and subtleties that we often aren’t aware of until we do something that feels like stepping on a [...]